Case studies and projects

Examples of challenges and solutions for companies in manufacturing, project-based businesses, commerce, services, IT, education and healthcare.

20 companies in the NTI Foundation acceleration program.Assessment, strategy and implementation support.
CLIENTS AND PROJECTS

Companies we have worked with

Manufacturing, project-based businesses, commerce, services, IT, education and healthcare.

Found: 102

1Manufacturing

TROKOT

Denis · Automotive accessories manufacturing

Company

A manufacturer of automotive accessories with its own product, production system and sales channels.

Challenge

Connect demand, manufacturing, inventory and sales within a single management cycle.

Solution
Channel plan-versus-actual system, production queue, inventory standards and weekly variance review.
Impact
Management sees bottlenecks before shortages or overproduction occur and can reallocate resources faster.
2Retail and food service

YOKHOR

Zorigto · Café and food-service chain

Company

A food-service chain with points of sale, menus, procurement, staff and intensive daily operations.

Challenge

Compare locations by economics and quality without manually consolidating data.

Solution
P&L by location, menu engineering, procurement standards, waste control and a daily manager dashboard.
Impact
The network gains a shared management cadence and transparency into the causes of variance at each location.
3Services and B2B

Korona

Alexey · Transport equipment and service

Company

Sales, installation and maintenance of transport equipment, including field service operations.

Challenge

Prevent lost inquiries, missed service deadlines and lost repeat sales after equipment installation.

Solution
CRM with sales and service pipelines, specialist dispatching, SLAs and a scheduled maintenance calendar.
Impact
Sales and service operate in one system, while management sees capacity and overdue obligations.
4IT and creative industries

Architect Wizards

Denis · Architectural 3D visualization

Company

An architectural visualization studio with parallel projects, approval stages and specialist workload planning.

Challenge

Manage project timelines and margins as the volume of revisions changes.

Solution
Project portfolio, resource planning, stage checklists, time tracking and plan-versus-actual project margin.
Impact
The team sees overloads in advance, while commercial decisions are based on actual project economics.
5IT and creative industries

Lobsters

Anatoly · Affiliate and digital marketing

Company

Performance and affiliate marketing with a portfolio of campaigns, traffic sources and rapid budget reallocation.

Challenge

Combine campaign profitability, expenses and cash flow in one view.

Solution
Management report by source–campaign–offer combination, limits, payment calendar and rules for stopping hypotheses.
Impact
Budgets are reallocated faster, while scaling is based on comparable campaign economics.
6Retail and food service

Lyubimaya Pekarnya

Vladimir · Bakery and franchise network

Company

A full-cycle bakery chain across several cities: manufacturing, retail, staff, assortment and local demand.

Challenge

Compare locations and quickly identify deviations from the operating model.

Solution
Location unit economics, launch standards, sales and write-off plan-versus-actual, regular ranking and a branch issue map.
Impact
The owner sees which variances require operational intervention and which require a change in format or assortment.
7Services and B2B

Chistodel

Pavel · Cleaning and dry cleaning

Company

A cleaning company with one-off jobs, recurring contracts, mobile crews and quality control.

Challenge

Align sales, routing, crew utilization and repeat inquiries.

Solution
B2B/B2C CRM, field-service calendar, routing, quality checklists and profitability reporting by service type.
Impact
Fewer inquiries and appointments are lost, while team utilization becomes predictable.
8Healthcare

OrthoLike

Olga · Dental clinic network

Company

A dental clinic network with a long customer funnel, doctors’ schedules and different economics across treatment lines.

Challenge

See the patient journey from inquiry to treatment plan and clinic utilization without fragmented reports.

Solution
Appointment–visit–plan–treatment funnel, branch and service-line analytics, doctor utilization and management P&L.
Impact
Management finds conversion losses faster and balances schedules against actual demand.
9Healthcare

Shkola Zdorovya

Tatyana · Health education project

Company

An expert-led education business: content, program launches, product portfolio, sales and participant support.

Challenge

Make launches and cash flow more predictable without increasing manual management.

Solution
Product and content calendar, sales pipeline, payment calendar, team roles and launch plan-versus-actual.
Impact
The team sees critical deadlines and bottlenecks in advance, while product decisions are made using comparable data.
10Network and expert-led businesses

Megapolis Driving School

Ilya and Alexander · Driving school network and online learning

Company

A driving school with a sales department, administrators, instructors, customer support and online learning.

Challenge

Redesign the sales and customer-management systems and create a scalable model for network growth.

Solution
New sales and support departments were created; Trello and management routines, a recruitment system, quality control, a partner channel and a proprietary IT platform were implemented.
Impact
The number of contracts increased by 70%, monthly revenue rose from RUB 1.5 million to RUB 7 million, and the number of instructors grew from 30 to 57.
11Manufacturing

PK Milesta

Lev · Equipment manufacturing

Company

A manufacturing company with orders, materials, production stages and strict completion deadlines.

Challenge

Connect the order portfolio with capacity, procurement and actual cost.

Solution
Production plan, bills of materials, material control, order stages and plan-versus-actual margin.
Impact
Schedule and cost-overrun risks become visible before the order is completed.
12Services and B2B

Vse-Kassy.ru

Oleg · Cash register equipment and service

Company

Omnichannel sales of cash register equipment, connection, maintenance and a network of service interactions.

Challenge

Unify leads, sales, warehouse, installation and service requests.

Solution
End-to-end CRM, fulfillment statuses, service dispatching, SLAs and repeat-service control.
Impact
Sales and service are managed as one continuous customer journey, and problematic orders are visible in a single view.
13Commerce and distribution

PROMtime-Energo

Maksim · Industrial tools and equipment

Company

B2B supply of installation tools and industrial equipment with project inquiries, procurement and warehousing.

Challenge

Manage a long sales pipeline, availability and working capital by order.

Solution
CRM for project deals, linking commercial proposals to inventory and procurement, receivables and margin control.
Impact
The team confirms timelines and completeness faster, while cash is not tied up in opaque inventory.
14IT and creative industries

BP Contact

Vasily · IT integration and outsourcing

Company

An IT integrator and outsourcing provider with implementation projects, support operations and distributed specialist workloads.

Challenge

Balance project commitments, support and availability of critical capabilities.

Solution
Project portfolio, resource plan, support SLAs, team economics and utilization forecast.
Impact
Management sees future resource conflicts and can manage profitability beyond revenue alone.
15Manufacturing

Tasty Coffee Roasters

Mikhail · Coffee roasting and manufacturing

Company

Coffee manufacturing and sales with product assortment, roasting, raw-material inventory and several demand channels.

Challenge

Align sales forecasts, raw materials, manufacturing and finished-goods availability.

Solution
S&OP system, roasting plan, inventory standards, channel analytics and regular plan-versus-actual review.
Impact
The team responds faster to changes in demand and reduces the risk of shortages or excess inventory.
16Commerce and distribution

Cosmoprofi

Antonina · Professional cosmetics and nail products

Company

An assortment-driven professional cosmetics business: products, inventory, sales channels and regular new-product launches.

Challenge

Understand assortment profitability and avoid accumulating slow-moving items.

Solution
ABC/XYZ analysis, margin by product and channel, launch calendar, inventory norms and sales dashboard.
Impact
Procurement and promotion are based on turnover and product contribution, not gross sales alone.
17Manufacturing

Imperiya Ognya

Roman · Custom furniture and products

Company

Custom furniture and product manufacturing: measurement, design, materials, production, delivery and installation.

Challenge

Protect the schedule and margin of every custom order.

Solution
Order calculator, production stages, capacity calendar, procurement control and actual cost tracking.
Impact
Changes and delays are recorded by stage, while management understands the economics before order completion.
18Commerce and distribution

SpetsSnabPlyus

Zapir · Electrical products

Company

Wholesale and retail trade in electrical products with a broad catalog, procurement and B2B customers.

Challenge

Synchronize sales, availability, procurement and accounts receivable control.

Solution
B2B pipeline, stock reservation management, minimum inventory levels, procurement plan and working-capital report.
Impact
Sales managers make more accurate commitments to customers, while management sees where cash is trapped in inventory and receivables.
19Commerce and services

Magnit. Logistics and Distribution

Konstantin · Food distribution and warehouse logistics

Company

Food distribution with warehousing, transportation logistics, procurement and a sales department.

Challenge

Unify finance, warehouse, transportation, sales and quality control in one metrics system.

Solution
Management accounting and financial planning, departmental dashboards, job descriptions, quality control, and warehouse and logistics procedures were implemented.
Impact
Margin increased by 30% compared with the previous period.
20Commerce and services

OPTIMUS KZ

Samat · Construction materials and raw materials

Company

Wholesale and retail trade in construction materials and raw materials across several departments and sales channels.

Challenge

Redesign the organizational structure and convert company development into a system of projects and measurable indicators.

Solution
Project management, a new organizational structure, KPIs, onboarding, dashboards, procedures, CRM requirements and a new website were implemented.
Impact
Revenue increased by 50%; 200 development projects were completed, eight new roles were introduced, and 63 metrics across 12 departments were incorporated into recurring management reviews.
21IT and creative industries

Big Bag Films

Alexey · Video production

Company

A full-cycle video production company: sales, pre-production, filming, post-production and a network of external specialists.

Challenge

Manage project timelines, resources and margins amid highly variable production requirements.

Solution
A unified production pipeline, resource calendar, project budget, revision control and customer CRM.
Impact
The team sees the project’s critical path, while capacity and contractor decisions account for margin.
22Project-based business

Business Trans Asia

Roman · International logistics and customs clearance

Company

International shipping and customs clearance of cargo from China, with offices in several cities.

Challenge

Connect sales, route calculation, documents, delivery times and the economics of each shipment.

Solution
A unified order record, shipment-stage control, document register, plan-versus-actual costs and margin by route.
Impact
The team sees shipment status and economics in one system, while schedule and document risks are identified earlier.
23Manufacturing

Decima

Alexey · Electronics development and manufacturing

Company

Development and manufacturing of electronic systems, including R&D, prototypes, components and project-based deliveries.

Challenge

Align the product portfolio, engineering stages, manufacturing and commercial deadlines.

Solution
Project gates, engineering resource plan, specifications, fulfillment control and a portfolio dashboard.
Impact
Management sees dependent stages and can make earlier decisions on priorities and utilization.
24Commerce and services

Za Rulem Auto Parts Stores

Evgeny · Retail sales of automotive products and accessories

Company

Retail sales of automotive products and accessories · Yemelyanovo, Krasnoyarsk Krai

Challenge

Connect leads, sales, assortment, inventory and the economics of channels or locations.

Solution
CRM, sales pipeline and repeat sales, ABC/XYZ analysis, unit economics, P&L by channel or branch, and a management dashboard.
Impact
The team sees which channels, products and locations generate profit, and where leads, inventory turnover or margin are being lost.
25Commerce and services

TRT

Evgeny · Wholesale and retail sales of automotive parts

Company

Automotive parts distribution with regional sales, online stores, warehouses and logistics.

Challenge

Standardize sales and warehouse operations and build a scalable recruitment process as the company grows.

Solution
Job descriptions and procedures, an incentive system, recruitment funnels, management routines, a dashboard and warehouse work schedules were implemented.
Impact
Sales, logistics and warehouse operations were moved to shared rules and metrics.
26Manufacturing

BrowXenna®

Irina and Natalya · Manufacturing of professional eyebrow and eyelash cosmetics

Company

Manufacturing of professional cosmetics for eyebrows and eyelashes · International brand; Russian founders

Challenge

Synchronize demand, manufacturing, procurement and inventory without manually consolidating data.

Solution
Sales and production plan-versus-actual, production queue, inventory standards, cost control and weekly variance review.
Impact
Management can identify capacity, material or inventory shortages in advance and adjust the production plan faster.
27Network and expert-led businesses

Academy of the Future Sports and Education Center

Dmitry · Network of sports, leisure and football centers

Company

Network of sports, leisure and football centers · Moscow

Challenge

Standardize the customer journey and management metrics as the team, product or network grows.

Solution
A unified CRM, service standards, roles and accountabilities, P&L by business line, quality control and a recurring operating cadence.
Impact
The model becomes repeatable: quality depends less on individual employees, while growth is controlled through shared metrics.
28Commerce and services

Fellix Co., LTD / COSVERY

Veronika · Import, distribution and retail network for Korean cosmetics; COSVERY brand

Company

Import, distribution and retail network for Korean cosmetics; COSVERY brand · Moscow and Busan, Republic of Korea

Challenge

Connect leads, sales, assortment, inventory and the economics of channels or locations.

Solution
CRM, sales pipeline and repeat sales, ABC/XYZ analysis, unit economics, P&L by channel or branch, and a management dashboard.
Impact
The team sees which channels, products and locations generate profit, and where leads, inventory turnover or margin are being lost.
29Commerce and services

NIKA Salon Network

Veronika and Vladimir · Manicure supplies, beauty salons and business education

Company

Manicure supplies, beauty salons and business education · Tula

Challenge

Connect leads, sales, assortment, inventory and the economics of channels or locations.

Solution
CRM, sales pipeline and repeat sales, ABC/XYZ analysis, unit economics, P&L by channel or branch, and a management dashboard.
Impact
The team sees which channels, products and locations generate profit, and where leads, inventory turnover or margin are being lost.
30Network and expert-led businesses

Treasure Island

Maksim · Tours and travel services in Thailand and Asia

Company

Tours and travel services in Thailand and Asia · Phuket, Thailand

Challenge

Standardize the customer journey and management metrics as the team, product or network grows.

Solution
A unified CRM, service standards, roles and accountabilities, P&L by business line, quality control and a recurring operating cadence.
Impact
The model becomes repeatable: quality depends less on individual employees, while growth is controlled through shared metrics.
31Commerce and services

Ninja Pizza

Maksim · Pizza delivery chain

Company

A pizza delivery chain with its own app, production, delivery operations and multiple sales channels.

Challenge

Reduce the owner’s operational workload and connect recruitment, quality, marketing and customer analytics.

Solution
Executive roles, recruitment funnels, a quality control department, procedures, RFM analysis, end-to-end analytics and Bitrix24 task management were implemented.
Impact
Record monthly revenue reached RUB 46 million, 55% above the previous year; profit reached RUB 8.5 million, and 32% of orders came through the app.
32Commerce and services

CARNADO

Maksim · Used-car sales and service

Company

Used-car sales and vehicle service managed through one integrated customer workflow.

Challenge

Improve pipeline management from the first inquiry or meeting through to vehicle purchase.

Solution
Sales stages, inquiry-handling controls, repeat-contact processes and management reviews of conversion were configured.
Impact
Conversion from a call or meeting to a sale reached 20–25%.
33Manufacturing

ROMATTI

Roman · Designer lighting and interior products

Company

Manufacturing and sales of designer lighting and interior products, including partner and franchise channels.

Challenge

Systematize recruitment, logistics, customer service and cross-department interaction as new business lines grow.

Solution
Recruitment funnels, job descriptions and KPIs were implemented; Bitrix24 and 1C were enhanced; a partner department, task control and a franchise were launched.
Impact
Revenue increased 1.5 times, five new business lines were launched, and order assembly time fell from two weeks to one day.
34Commerce and services

MOHITO

Kristina · International manicure studio network and franchise

Company

A manicure studio network and franchise model with shared customer service standards.

Challenge

Manage service quality, staff utilization and location economics as the network expands.

Solution
Shared branch metrics, service standards, repeat-booking control, utilization and the financial performance of each location.
Impact
The management team receives comparable data across locations and identifies service and economic variances faster.
35Commerce and services

YOLKI

Sergey · Rental network of smart country cottages

Company

A network of country houses with online booking, sales and customer service.

Challenge

Stabilize sales and guest service during a period of high financial pressure.

Solution
A sales department, inquiry-handling process and unified customer service system were built.
Impact
Leads and guest support moved from manual handling to a managed process.
36Network and expert-led businesses

SharesPro

Denis · Investment research and asset management

Company

Investment research and asset management · International investment company

Challenge

Standardize the customer journey and management metrics as the team, product or network grows.

Solution
A unified CRM, service standards, roles and accountabilities, P&L by business line, quality control and a recurring operating cadence.
Impact
The model becomes repeatable: quality depends less on individual employees, while growth is controlled through shared metrics.
37Network and expert-led businesses

Yulia’s Online School

Yulia · Online education and personal style

Company

An online school with a product portfolio, launches and a distributed team.

Challenge

Remove the owner from daily operations and make product launches predictable and scalable.

Solution
School operations were documented, quality control, management accounting and project management were implemented, a producer was engaged and two additional products were launched.
Impact
Net profit doubled, while revenue increased 1.5 times over eight months.
38Project-based business

RSK-24

Oleg · Roofing design, construction and repair

Company

Roofing projects: sales, estimating, fulfillment, installation and quality control.

Challenge

Scale sales and delivery without losing control over employees and processes.

Solution
Job descriptions, a recruitment system, quality control, CRM automation, payroll cost optimization and revenue-linked incentives were implemented.
Impact
Sales increased 1.5 times, while average order value rose 30% over the year.
39Project-based business

Raketa-SPb

Maksim and Anton · Road and site construction

Company

Road construction with engineering preparation, project execution and quality control.

Challenge

Standardize project delivery and prepare the company for scaling.

Solution
Project management, quality control, management routines, recruitment, procedures, job descriptions, KPIs and training for engineers, site managers and estimators were implemented.
Impact
Core construction processes and roles were consolidated into a repeatable project management system.
40Commerce and services

63pokupki

Alexey and Olga · Group-buying service and e-commerce

Company

A large group-buying service with an online storefront, warehouse and distributed operations team.

Challenge

Manage tasks, warehousing and company knowledge as operating volume grows.

Solution
Task management in Bitrix24, a management dashboard, warehouse procedures, a unified knowledge base and management routines were implemented.
Impact
Core processes and team accountability were consolidated into a single management system.
41Commerce and services

Vesyolaya Zateya

Alexey · Franchise party-goods store

Company

Franchise retail for party goods, with pronounced seasonality and a separate fireworks business line.

Challenge

Structure staffing, marketing, sales and the management of seasonal demand.

Solution
Accounting was optimized; HR and recruitment were built; a dashboard and project management were implemented; marketing and sales staff operations were documented; and the incentive system was updated.
Impact
The team was fully staffed: eight salespeople, a general manager, HR specialist, marketer and corporate sales employees were hired; core processes were moved to shared procedures.
42Manufacturing

Artem — Aluminum Glazing

Artyom · Manufacturing and installation of aluminum windows and structures

Company

Manufacturing and installation of aluminum windows and structures · Russia; international projects

Challenge

Synchronize demand, manufacturing, procurement and inventory without manually consolidating data.

Solution
Sales and production plan-versus-actual, production queue, inventory standards, cost control and weekly variance review.
Impact
Management can identify capacity, material or inventory shortages in advance and adjust the production plan faster.
43Network and expert-led businesses

HelpMe

Svetlana · Legal services and personal bankruptcy

Company

Legal services and personal bankruptcy · Russia

Challenge

Standardize the customer journey and management metrics as the team, product or network grows.

Solution
A unified CRM, service standards, roles and accountabilities, P&L by business line, quality control and a recurring operating cadence.
Impact
The model becomes repeatable: quality depends less on individual employees, while growth is controlled through shared metrics.
44Manufacturing

IMINERA

Vitaly · Manufacturing of tailoring mannequins

Company

Manufacturing of tailoring mannequins · Samara

Challenge

Synchronize demand, manufacturing, procurement and inventory without manually consolidating data.

Solution
Sales and production plan-versus-actual, production queue, inventory standards, cost control and weekly variance review.
Impact
Management can identify capacity, material or inventory shortages in advance and adjust the production plan faster.
45Commerce and services

Space Sushi

Vasily · Premium sushi and roll delivery

Company

Premium sushi and roll delivery · Moscow

Challenge

Connect leads, sales, assortment, inventory and the economics of channels or locations.

Solution
CRM, sales pipeline and repeat sales, ABC/XYZ analysis, unit economics, P&L by channel or branch, and a management dashboard.
Impact
The team sees which channels, products and locations generate profit, and where leads, inventory turnover or margin are being lost.
46Commerce and services

IL CARRO

Sergey and Evgeny · Drive-through coffee shop network

Company

Drive-through coffee shop network · Ulyanovsk

Challenge

Connect leads, sales, assortment, inventory and the economics of channels or locations.

Solution
CRM, sales pipeline and repeat sales, ABC/XYZ analysis, unit economics, P&L by channel or branch, and a management dashboard.
Impact
The team sees which channels, products and locations generate profit, and where leads, inventory turnover or margin are being lost.
47Manufacturing

AGROshturman Group

Alexander · Navigation solutions and precision-farming equipment

Company

Navigation solutions and precision-farming equipment · Russia; dealer network in more than 20 regions

Challenge

Synchronize demand, manufacturing, procurement and inventory without manually consolidating data.

Solution
Sales and production plan-versus-actual, production queue, inventory standards, cost control and weekly variance review.
Impact
Management can identify capacity, material or inventory shortages in advance and adjust the production plan faster.
48Project-based business

ARXY Architectural Bureau

Dmitry · Architectural design, interior design, construction and fit-out

Company

Architectural design, interior design, construction and fit-out · Moscow

Challenge

Manage the timelines, resources and profitability of every project within a single system.

Solution
Project portfolio, stages and milestones, budget versus actuals, team utilization, contractual obligations and risk register.
Impact
Schedule and margin variances become transparent, and resource decisions are made before critical delays occur.
49Network and expert-led businesses

Yulia’s Life Transformation Boutique

Yulia · Education programs and consulting on relationships and family formation

Company

Education programs and consulting on relationships and family formation · International online project

Challenge

Standardize the customer journey and management metrics as the team, product or network grows.

Solution
A unified CRM, service standards, roles and accountabilities, P&L by business line, quality control and a recurring operating cadence.
Impact
The model becomes repeatable: quality depends less on individual employees, while growth is controlled through shared metrics.
50Manufacturing

AngaraPromService Group / APS Group

Sergey · Manufacturing and sales of road signs, safety signs and occupational safety solutions

Company

Manufacturing and sales of road signs, safety signs and occupational safety solutions · Irkutsk

Challenge

Synchronize demand, manufacturing, procurement and inventory without manually consolidating data.

Solution
Sales and production plan-versus-actual, production queue, inventory standards, cost control and weekly variance review.
Impact
Management can identify capacity, material or inventory shortages in advance and adjust the production plan faster.
51Project-based business

Alfa-Service Group

Natalya · Professional cleaning of commercial facilities

Company

Professional cleaning of commercial facilities · Moscow

Challenge

Manage the timelines, resources and profitability of every project within a single system.

Solution
Project portfolio, stages and milestones, budget versus actuals, team utilization, contractual obligations and risk register.
Impact
Schedule and margin variances become transparent, and resource decisions are made before critical delays occur.
52Network and expert-led businesses

Aibolit Medical Center Network

Azat · Multispecialty medical centers and laboratory

Company

Multispecialty medical centers and laboratory · Republic of Tatarstan and Mari El Republic

Challenge

Standardize the customer journey and management metrics as the team, product or network grows.

Solution
A unified CRM, service standards, roles and accountabilities, P&L by business line, quality control and a recurring operating cadence.
Impact
The model becomes repeatable: quality depends less on individual employees, while growth is controlled through shared metrics.
53Commerce and services

TSN Real Estate

Tatyana · Real estate agency and mortgage brokerage

Company

Real estate agency and mortgage brokerage · Moscow Region

Challenge

Connect leads, sales, assortment, inventory and the economics of channels or locations.

Solution
CRM, sales pipeline and repeat sales, ABC/XYZ analysis, unit economics, P&L by channel or branch, and a management dashboard.
Impact
The team sees which channels, products and locations generate profit, and where leads, inventory turnover or margin are being lost.
54Network and expert-led businesses

Briefcase Law Firm

Dmitry · Bankruptcy, corporate and commercial dispute services

Company

Bankruptcy, corporate and commercial dispute services · Moscow

Challenge

Standardize the customer journey and management metrics as the team, product or network grows.

Solution
A unified CRM, service standards, roles and accountabilities, P&L by business line, quality control and a recurring operating cadence.
Impact
The model becomes repeatable: quality depends less on individual employees, while growth is controlled through shared metrics.
55Manufacturing

St. Petersburg Ventilation Company

Andrey and Dmitry · Manufacturing of air ducts and ventilation systems

Company

Manufacturing of air ducts and ventilation systems · St. Petersburg

Challenge

Synchronize custom orders, metal procurement, the production queue and shipment deadlines.

Solution
A unified order register with technical parameters, production-area load plan, raw-material norms, readiness control and shipment dispatching.
Impact
Management sees production overload and delivery risks in advance, while sales managers receive a reliable status for every order.
56Project-based business

Stroy Sistema Group

Ilya · Design and manufacturing of industrial modular equipment

Company

Design and manufacturing of industrial modular equipment.

Challenge

Synchronize project management, technical documentation, warehouses and production control.

Solution
Management routines and project management, procedures for technical documentation, operation-by-operation control, warehouse inventory and KPIs were implemented.
Impact
Production units and the project team operate under shared rules, while inventory and execution status are more transparent.
57Network and expert-led businesses

MEDEP Profmedcenter

Maksim · Corporate healthcare, occupational examinations and on-site medical units

Company

A medical center with corporate programs, occupational examinations and several operating lines.

Challenge

Unify finance, sales, quality and daily management across medical departments.

Solution
Management accounting, quality control, Bitrix24, procedures for key departments, a new organizational structure and a shared dashboard were implemented.
Impact
Revenue increased by 100% in 2020 and by a further 30% in 2021.
58Network and expert-led businesses

Business Garant

Ilya · Legal services, accounting support and business consulting

Company

Legal services, accounting support and business consulting · Samara

Challenge

Protect timelines, quality and profitability across client projects spanning a broad range of legal and consulting services.

Solution
Unified CRM and matter record, procedural deadline control, workload allocation, service standards and revenue plan-versus-actual by practice area.
Impact
Dependence on manual supervision by individual specialists is reduced, while management sees the utilization and profitability of each practice.
59Project-based business

Magic Wood

Konstantin · Design and construction of houses and estates

Company

Design and construction of country houses, including engineering, estimates and contractors.

Challenge

Staff the team and connect documents, materials, contractors and task control across sites.

Solution
Recruitment funnels, job descriptions, document workflows, daily briefings, weekly planning meetings, Trello and online material ordering were implemented.
Impact
Tasks related to sites, recruitment and procurement became controlled within a single operating cadence.
60Manufacturing

Poligon Plast

Alexey · Engineering and supply of engineering polymers

Company

Engineering and supply of engineering polymers · Moscow

Challenge

Manage a broad material assortment, special customer requests, inventory and supply margins.

Solution
CRM for technical requests, grade and equivalent classifier, procurement forecast, inventory standards and margin by product and customer.
Impact
Commercial decisions are made faster, while management gains visibility into excess inventory and low-margin supply contracts.
61Project-based business

VERSTA Architectural Bureau

Denis · Architectural design, cadastral and engineering services

Company

Architectural design, cadastral and engineering services · Tula; branches in Moscow and Kaluga

Challenge

Control parallel projects, approvals, specialist utilization and the actual profitability of every contract.

Solution
Project portfolio, stages and milestones, resource plan, time tracking, approval register and budget versus actuals.
Impact
Management sees resource conflicts and delay risks in advance, while commercial estimates are based on actual project economics.
62Commerce and services

METPROMMEBEL

Sergey · Metal furniture and warehouse equipment for businesses

Company

Metal furniture and warehouse equipment for businesses · St. Petersburg; nationwide sales

Challenge

Connect a large catalog, inventory, suppliers, regional sales and order logistics.

Solution
CRM and end-to-end order status, ABC/XYZ analysis, availability and lead-time control, margin by category and region.
Impact
Sales managers make more accurate delivery commitments, while management sees which categories and regions generate revenue and profit.
63Manufacturing

ARTTEX

Elizaveta · Custom manufacturing of sports uniforms and equipment

Company

Custom manufacturing of sports uniforms and equipment · Moscow, Zelenograd

Challenge

Manage custom designs, size ranges, materials and production deadlines for team orders.

Solution
Order record with specifications, design approval stages, production load plan, size-set fulfillment and batch-readiness control.
Impact
The risk of fulfillment errors is reduced, while the customer and manager receive a transparent status from design to shipment.
64Network and expert-led businesses

Orthodont City

Diana · Dentistry, orthodontics and gnathology

Company

Dentistry, orthodontics and gnathology · Moscow

Challenge

Connect initial inquiries, treatment plans, specialist schedules and the financial model of long-term programs.

Solution
Patient journey CRM, treatment-stage control, room and doctor utilization, payment schedule and service standards.
Impact
Administration sees bottlenecks in the schedule and customer journey, while management sees utilization and service-line economics.
65Manufacturing

Dolomit Plant

Olga · Manufacturing of facade panels, siding and PVC products

Company

Manufacturing of facade panels, siding and PVC products · Labinsk, Krasnodar Krai

Challenge

Align the sales forecast, production by collection and color, and raw-material and finished-goods inventory.

Solution
S&OP system, production plan-versus-actual, SKU inventory norms, cost and turnover control.
Impact
The production plan is better aligned with demand, while shortages and excess inventory are identified before peak season.
66Project-based business

Damast

Egor · Manufacturing, installation and maintenance of gate systems

Company

Manufacturing, installation and maintenance of gate systems · Blagoveshchensk and Amur Region

Challenge

Maintain continuity from inquiry and site measurement through fulfillment, production, installation and subsequent service.

Solution
End-to-end order record, measurement and installation calendar, fulfillment control, crew utilization and service history.
Impact
The customer receives a predictable timeline, while management sees crew utilization and the causes of delays at each site.
67Network and expert-led businesses

Medical Centre

Vladimir · Multispecialty medical center and aesthetic dentistry

Company

Multispecialty medical center and aesthetic dentistry · Moscow

Challenge

Coordinate the multidisciplinary patient journey, specialist schedules and utilization of advanced equipment.

Solution
Patient journey CRM, routing between specialists, treatment plan, schedule management and center service metrics.
Impact
The team follows one interaction plan, while management sees utilization and points where patients are lost between stages.
68Network and expert-led businesses

AmberDent

Igor · Dental clinic

Company

Dental clinic network · Kaliningrad

Challenge

Manage schedules, doctor utilization and a consistent service level across several clinics.

Solution
Shared branch dashboard, patient journey CRM, appointment and support standards, doctor utilization and plan-versus-actual by service line.
Impact
Management compares branches using shared metrics, while patients receive consistent service regardless of clinic location.
69Network and expert-led businesses

Dental Centre

Azamat · Dental clinic network

Company

A dental network with clinical specialties, call center, marketing and patient support.

Challenge

Build a management team and establish a regular operating cadence for the clinics and the patient journey.

Solution
Executives and key specialists were hired; planning meetings, P&L, reporting, a dashboard, task control and an SMM function were implemented.
Impact
A unified management system was established for recruitment, marketing, the call center and clinic operations.
70Network and expert-led businesses

Research & Development, Bauman Moscow State Technical University

Igor · Industrial digital twins, machine vision and automation

Company

Industrial digital twins, machine vision and automation · Magnitogorsk, Chelyabinsk Region

Challenge

Manage a portfolio of R&D and implementation projects with technical risks, testing stages and different customers.

Solution
Technology project portfolio, hypothesis and readiness control, stage-gate budgets, risk register and engineering team utilization.
Impact
Project priorities become transparent, while continue, revise or scale decisions are based on facts.
71Manufacturing

OptPoligraf

Eduard · Full-cycle online printing company

Company

Full-cycle online printing company · Kazan; nationwide service

Challenge

Connect online orders, artwork checks, the production queue, fulfillment and nationwide delivery.

Solution
End-to-end web-to-print order status, prepress and production queues, material control, SLAs and shipments.
Impact
Customers see a predictable status, while production receives priorities without manual handoffs between work areas.
72Commerce and services

Thermal Insulation Materials Company

Roman · Distribution of thermal insulation materials

Company

Distribution of thermal insulation materials · Moscow and Moscow Region

Challenge

Manage the B2B pipeline, assortment, inventory and logistics for materials with different turnover rates.

Solution
CRM, demand forecast, ABC/XYZ analysis, stock and reservation control, and margin by customer, product and deal.
Impact
Sales managers prepare accurate proposals faster, while management sees where inventory and deal terms reduce profit.
73Commerce and services

KKT Center

Alexander · Sales, registration and service of cash register equipment

Company

Sales, registration and service of cash register equipment · Moscow

Challenge

Unify equipment sales, mandatory registration procedures, engineer visits and recurring service.

Solution
CRM with separate sales and service pipelines, a mandatory-deadline calendar, engineer dispatching and history for each cash register unit.
Impact
The risk of missed statutory actions is reduced, while repeat service becomes a managed revenue stream.
74Commerce and services

Shustry Pekar

Valentina · Urban bakery chain and in-house baking

Company

Urban bakery chain with in-house baking and several retail locations · Kostroma

Challenge

Synchronize daily production, demand by location, perishable inventory and shared service standards across the network.

Solution
Production plan by location, real-time sales and write-off accounting, inventory norms, quality control and a shared network dashboard.
Impact
Management adjusts production to actual demand faster, reduces write-offs and compares locations using shared operational metrics.
75Expert-led and network businesses

WinXTender

Mikhail · Tender support service

Company

A service that helps companies find procurement opportunities, prepare applications and participate in tenders.

Challenge

Reduce the company’s dependence on the owner and connect recruitment, sales, projects and management reporting.

Solution
Recruitment funnels, process procedures, KPIs, dashboards, management routines and sales quality control were configured.
Impact
The team received shared operating rules, regular reporting and clear metrics for key functions.
76Manufacturing

BULOCHKA LLP

Darya · Bakery manufacturing and retail sales

Company

A bakery manufacturer in Kazakhstan with its own production facility, wholesale customers and a developing retail location.

Challenge

Automate manufacturing and build sales and financial control as the business expands.

Solution
IIKO, job descriptions, KPIs, production and sales dashboards, a financial model and an NPS system were implemented.
Impact
Production became more transparent, a regular flow of new customers emerged, and a foundation was created for retail development.
77Commerce and services

EcoMax Group

Maksim · International logistics and foreign trade

Company

The company supports international logistics, customs clearance and permits.

Challenge

Synchronize projects, employee roles and team workload in a growing service business.

Solution
Project management, management routines, recruitment funnels, job descriptions and KPIs for key roles were implemented.
Impact
Projects and employee accountability became more transparent, while team development no longer depended on manual oversight.
78Commerce and services

Hashdesk

Sergey · Cash register, retail and service equipment

Company

A supplier and service company for cash register equipment and business hardware.

Challenge

Build coordinated sales, service and recruitment operations as the customer base grows.

Solution
Project management, management meetings, recruitment funnels, role procedures, KPIs and CRM requirements were configured.
Impact
Sales and service gained a shared operating cadence, clear areas of accountability and a foundation for customer-journey automation.
79Expert-led and network businesses

Maris.kid

Artyom · Online manicure school

Company

An online school with a sales department, technical team, program coordinators and educational products.

Challenge

Consolidate metrics from different departments in one system and standardize program-coordinator workflows.

Solution
Dashboards, management routines, a project system, recruitment, KPIs, NPS and automated compensation calculations were implemented.
Impact
Management sees school performance by department, while program coordinators and sales follow shared rules and metrics.
80Expert-led and network businesses

Gos Apostille

Ruslan · Translation agency and document legalization

Company

A translation agency providing apostille, notarization and document legalization support.

Challenge

Manage a flow of requests with different deadlines, languages, providers and document-set requirements.

Solution
A unified order pipeline, deadline control, completeness checklists, translator allocation and transparent team utilization.
Impact
The risk of missed deadlines and returned applications is reduced, while every order status is available without manually searching correspondence.
81Manufacturing

ILbakery

Irina · Manufacturing of mixes and ingredients for confectioners

Company

A manufacturer of ingredients and mixes for confectioners, sold through dealers, online channels and marketplaces.

Challenge

Free the owner from daily operations and connect product development, sales and financial accounting.

Solution
A sales department was built, CRM and project management were implemented, cost analysis was conducted and management reporting was configured.
Impact
The company gained capacity to launch new products, develop sales channels and expand manufacturing.
82Commerce and services

Ivan Chai Coupe

Elena · Café and online store of historical sweets

Company

A café and online store with a proprietary assortment of historical sweets and gift products.

Challenge

Connect guest service, online orders, marketplaces and the company’s financial picture.

Solution
CRM, a website, marketplace channels, dashboards, a cash flow statement, knowledge base and team quality control were implemented.
Impact
Management receives a consolidated view of sales and cash, while customer work follows shared standards across all channels.
83Project-based business

gosnedvig.ru

Vyacheslav · Real estate acquisition for public needs

Company

The company supports projects for selecting and purchasing real estate assets for government entities.

Challenge

Manage a long transaction cycle, documents, owners and the economics of each asset.

Solution
CRM, project management, dashboards, financial accounting, procedures, KPIs and an employee onboarding system were implemented.
Impact
Transactions became stage-managed, while management sees timelines, team utilization and project financial performance.
84Project-based business

Eurovid

Andrey, Pavel and Sergey · Window structures and service

Company

A window company covering sales, measurement, manufacturing, installation and after-sales service.

Challenge

Align sales, manufacturing, installation and financial control throughout the order journey.

Solution
Quality control, management accounting, sales department standards, employee roles and project work in Bitrix24 were configured.
Impact
Orders and cross-department accountability became more transparent, while management identifies schedule and financial variances faster.
85Manufacturing

PQD.ru

Semyon · Granite workshop

Company

A workshop producing memorials and natural-stone products to custom order.

Challenge

Manage measurements, designs, manufacturing, installation and payments within one order system.

Solution
Stage-based order record, production and installation calendar, approval, cost and accounts receivable control.
Impact
The team sees the readiness of every order and addresses timeline, material and installation risks in advance.
86Commerce and services

Sports Technologies

Alexander · Sports equipment

Company

The company supplies sports equipment for commercial, educational and government facilities.

Challenge

Improve management of incoming leads and sales-manager performance in project sales.

Solution
Sales management routines, lead distribution rules and sales manager quality control were implemented.
Impact
Management receives a transparent pipeline and can adjust capacity and inquiry-handling quality faster.
87Expert-led and network businesses

CHIO CHIO

Ilnaz · Express hair salon network

Company

A federal express hair salon chain growing through company-owned and partner locations.

Challenge

Compare locations by economics, utilization and service quality as the network scales.

Solution
A shared branch metrics model, location launch and operating standards, quality control and regular variance reviews.
Impact
The management team receives comparable network data and spreads effective practices between locations faster.
88Commerce and services

AllTime

Vyacheslav · Wholesale and retail sales of watches and accessories

Company

An omnichannel retailer of watches, jewelry and accessories with physical retail and an online store.

Challenge

Connect sales, assortment, inventory, marketing and customer service across all channels.

Solution
Category plan-versus-actual, inventory control, unified customer funnel and channel-performance dashboard.
Impact
Management identifies the causes of sales variances faster and makes assortment and promotion decisions.
89Project-based business

KASKA

Vyacheslav · Fire-protection systems

Company

The company designs, installs and services fire-protection systems.

Challenge

Manage a portfolio of sites, timelines, field teams and documentation completeness.

Solution
Project register, stage milestones, resource planning, handover checklists and financial plan-versus-actual by site.
Impact
Management sees risks for each site before deadlines are missed, while the team follows one execution standard.
90Expert-led and network businesses

AnderSon

Lolita · Family café network

Company

A family café network combining restaurants, events, delivery and product manufacturing.

Challenge

Compare locations by economics and service quality while preserving shared network standards.

Solution
P&L by location, operating standards, quality control, menu engineering and regular manager meetings.
Impact
The management team receives a consolidated network view and responds faster to sales, cost and service variances.
91Project-based business

Dom Solntsa Group

Yana · Residential house construction

Company

A developer and construction company managing residential property projects from planning through handover.

Challenge

Connect sales, construction, financing and schedule control across several sites.

Solution
Portfolio project register, schedule stages, budget plan-versus-actual, sales control and a regular project committee.
Impact
The owner sees the status of every site and can reallocate cash, contractors and management attention earlier.
92Manufacturing

Sole Proprietor Maksim

Maksim · Automotive fragrances

Company

A manufacturing business in fragrances and automotive accessories.

Challenge

Connect assortment development, manufacturing, inventory and sales channels.

Solution
Product matrix, production plan, inventory norms, cost control and sales plan-versus-actual by channel.
Impact
Management sees assortment turnover and margin and makes production and procurement decisions faster.
93Commerce and services

BeriAvto

Said · Vehicle sales and auto leasing

Company

An automotive service combining vehicle sourcing, sales and leasing solutions for customers.

Challenge

Manage a long funnel from inquiry and vehicle selection through financing and vehicle handover.

Solution
Stage-based CRM, document and partner control, deal economics and customer communication standards.
Impact
The status of every deal becomes transparent, while managers remove vehicle-selection and financing delays faster.
94Project-based business

Deja Vu Real Estate Agency

Lyudmila · Real estate agency

Company

A real estate agency supporting sale, purchase and mortgage transactions in Armavir.

Challenge

Systematize work with inquiries, properties, viewings and transaction documents.

Solution
Unified CRM, property database, next-action control, transaction checklists and agent performance metrics.
Impact
Management sees the funnel and team utilization, while customers receive more predictable transaction support.
95Commerce and services

Askona, Miass

Konstantin · Sleep-products store

Company

A retail outlet of a federal sleep-products chain in Miass.

Challenge

Connect the sales plan, consultant performance, assortment and product availability.

Solution
Sales pipeline by consultant, category plan-versus-actual, stock control and consultation standards.
Impact
Management identifies causes of variance faster, while the team focuses on priority categories and customers.
96Expert-led and network businesses

Baza Geroev

Klim · Active entertainment and events center

Company

A center running active programs, celebrations and corporate events for children and adults.

Challenge

Manage inquiries, bookings, venue utilization and event quality.

Solution
CRM from inquiry to event, utilization calendar, package economics and team preparation checklists.
Impact
Sales and operations work within one system, while utilization and event quality become more transparent.
97Project-based business

Blagopar

Sergey and Evgeny · Design and fit-out of baths and saunas

Company

The company designs, supplies and fits out custom baths and saunas.

Challenge

Connect sales, project estimation, procurement, fulfillment and on-site work.

Solution
End-to-end project pipeline, stage budget, schedule, procurement control and participant accountability.
Impact
Management sees the status of every order and timeline and economic risks before they affect the customer.
98Expert-led and network businesses

Independent Legal Company

Maria · Legal services

Company

A law firm in Petropavlovsk-Kamchatsky serving individuals and businesses.

Challenge

Manage a flow of inquiries, matters, documents, deadlines and specialist workloads.

Solution
Inquiry pipeline, matter records, procedural-deadline calendar, document templates and next-action control.
Impact
The risk of missed deadlines is reduced, while management sees workloads and the status of client matters without manual data collection.
99Project-based business

OLIMPIA

Denis and Sergey · Swimming pool design and construction

Company

A full-cycle company that designs, builds, equips and services swimming pools.

Challenge

Manage a project portfolio with different stages, contractors, budgets and owners.

Solution
Unified project register, milestones, accountability allocation and timeline and financial plan-versus-actual.
Impact
The team understands priorities, while owners receive a consolidated view of resources, timelines and project economics.
100Commerce and services

BELVEN

Dmitry · Pipeline valves

Company

The Russian division supplies pipeline valves for engineering and industrial systems.

Challenge

Manage assortment, inventory, long B2B deals and equipment delivery times.

Solution
Category plan, project-sales CRM, warehouse inventory, procurement and delivery-commitment control.
Impact
The commercial team sees the progress of every deal and manages shortage and delivery-delay risks in advance.
101Project-based business

PHOTOREAL 3D

Yury · Architectural visualization and modeling

Company

A studio creating architectural visualization, 3D models, animation and virtual tours for developers and project teams.

Challenge

Manage parallel creative projects, revisions, specialist utilization and delivery deadlines.

Solution
Project portfolio, approval stages, iteration limits, resource planning and order margin control.
Impact
Management sees studio utilization and schedule risks, while the team gets a transparent revision process.
102Project-based business

RAKSO

Alexander · Construction and government contracts

Company

A construction company in Vladivostok serving private and government customers.

Challenge

Manage tenders, contractual obligations, procurement, project execution and closing documentation.

Solution
Contract register, stage schedules, budget plan-versus-actual, procurement control and completeness of as-built documentation.
Impact
Management receives early warning of schedule and cash risks, while documents are prepared in sync with project execution.
NTI FOUNDATION CASE STUDY

Portfolio acceleration program for 20 companies

Business Evolution won the tender, designed an acceleration program for the NTI Foundation’s high-potential portfolio and delivered it to twenty companies.

Tender award

Business Evolution was selected to design and deliver the program.

  • competitive selection
  • approved program
  • project launch

NTI Foundation high-potential portfolio

The program was delivered for companies in the high-potential portfolio.

  • portfolio
  • companies
  • development

20 companies

Twenty companies participated in the program.

  • scale
  • group
  • cohort

Proprietary methodology

The program was built on the proprietary methodology of Business Evolution.

  • business assessment
  • individual tracks
  • program governance

Acceleration format

The work was organized as a company development program.

  • goals
  • hypotheses
  • implementation

Portfolio logic

The shared program accounted for the differences between individual companies.

  • shared framework
  • individual challenges
  • support

Methodology design

The program content and mechanics were designed for the specific challenge.

  • structure
  • materials
  • milestones

Program delivery

The program was delivered for the entire group of companies.

  • launch
  • delivery
  • completion
RELEVANT EXPERIENCE

How relevant team experience is selected

Relevance is determined by industry, business model and the specific management challenge.

Strategy and growthSelection of priorities, project portfolio and implementation model.
Finance and metricsTransparency of profit, cash, plan-versus-actual and data.
Management systemStructure, tasks, routines, metrics and control.
Sales and CRMPipeline, commercial data and department management.
Team and organizationRoles, recruitment, onboarding, motivation and learning.
AccelerationCompany development programs and implementation support for business goals.
DISCUSS YOUR CHALLENGE

We will match your situation with relevant experience

We will clarify the company context, identify the key management challenge and propose an evidence-based first stage of work.

  • clarify the business model, scale and current constraint;
  • show relevant solutions and the scope of work;
  • determine the appropriate format: business assessment, implementation project or ongoing support.
Discuss your business challenge

The NTI Foundation program brought together 20 companies from the high-potential portfolio.